Your privacy matters to us at Naan Sense. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and any other applicable South African laws. This policy outlines how we collect, use, store, and safeguard your information across our website, our reservation systems, and any platforms we own or operate.
 

This policy is effective as of 24 November 2025.
 

1. Information We Collect

We collect information in two ways:

 

1. Information you knowingly provide
This includes any information you share with us when:

• Making a booking

• Contacting us via email, WhatsApp, or telephone

• Signing up for events, waiting lists, or newsletters

• Attending a Naan Sense chapter or dining experience

This may include your name, contact details, dietary preferences, booking details, and any additional notes you choose to share.

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2. Information automatically collected
When you visit our website, certain data may be automatically provided by your browser or device. This can include:

• Your device’s Internet Protocol (IP) address

• Browser type and version

• Pages visited and time spent on each page

• Date, time, and technical details of your visit

• Basic diagnostic data in the event of website errors

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2. Payment Gateways

Naan Sense uses third-party payment gateways. These parties may collect and process your information according to their own privacy policies.

Whenever you make a payment, the personal information collected by our payment gateway partner will be processed in line with their privacy policy, which you can review directly on their platform.
 

3. Use of Personal Information

We use your information to:

• Process and confirm bookings

• Communicate event details, changes, or updates

• Maintain secure and functioning reservation systems

• Improve the design, performance, and user experience of our website

• Respond to queries or support requests

• Comply with South African legal requirements

We treat all personal information with confidentiality and only use it for legitimate business purposes connected to your dining experience.

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4. Legal Basis for Processing

Under POPIA, we process your information based on:

• Your consent (e.g., when you voluntarily provide details)

• The necessity to perform a service (e.g., processing your booking)

• Our legitimate business interests (e.g., website security and analytics)

• Compliance with legal obligations

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5. Storage and Security

We take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.

Your information may be stored electronically on secure systems, including those of trusted third-party service providers who adhere to privacy and data-security standards.

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6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information with:

• Reservation or payment partners (for booking-related purposes)

• Service providers who assist in our operations

• Law enforcement or legal authorities when required by South African law

Any third parties receiving your information will only do so under conditions that protect your privacy and comply with POPIA.

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7. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you

• Correct or update your personal information

• Request deletion of your personal data (subject to legal requirements)

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Regulator

To exercise these rights, please contact us at bookings@naansense.co.za

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8. Cookies and Analytics

Our website may use cookies, a small text file stored on your device, to improve functionality and enhance your browsing experience. You can adjust your browser settings to refuse cookies, though this may affect website performance.

We may also use basic analytics tools to understand general site usage. These analytics do not identify you personally.

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9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or South African legal requirements.

Updates will be posted on our website with a revised “last updated” date.